FREQUENTLY ASKED QUESTIONS

Here at Strathmore Hotels we want your stay to be as easy and as stress-free as possible, that’s why we have collated the below list of frequently asked questions. If you can’t find what you are looking for then don’t worry simply email us through the contact form or call on 01397 702331.

BOOKING
  • What time is check-in and check-out? Check in is from 3pm and Check out is by 11am.
  • Can we have a late check-out? Yes we offer a late check out until 1pm for only £30 extra.
  • Can we check-in early? Yes we offer an early check-in at 1pm for only £30 extra. 
  • Do you have ground floor bedrooms? Yes.
  • Does your hotel have a lift? No, unfortunately we don’t however we do have a large amount of ground floor rooms within the main building and East Lodge. 
  • Do you have wheelchair access? Yes we do.
  • Do you have bedrooms with walk-in showers? Yes however we only have a limited amount of rooms with these facilities. 
HOTEL SERVICES

 

  • Is there WiFi available in the bedrooms? If you book a superior/suite room or have booked direct premium wifi is included. If you have booked a Classic Room via an agent then WiFi will be charged at £5 per day.
  • Do you offer 24-hour room service? No, however we do offer room service for food between 12-2 pm and 5-9pm.
  • What time is breakfast served at? All week 7.30am till 9.30am.
  • Does your rooms have ironing facilities? Yes we do, they are available on request. 
  • Do you have laundry services? No, unfortunately not however please ask our reception staff and they will be able to provide you with information on a local laundrette which can assist.
  • Are dogs welcome, if so what is your dog policy? Is there a dog limit? Yes, dogs are welcome for £10 per dog per night (max 2 dogs per room), dogs are not allowed in public areas but a small seated area separate to other guests is available.
  • Are children allowed in the restaurant? Yes.
  • What are the opening times of the bar? The hotel bar is open 11am till 11pm Monday to Saturday and 12pm till 11pm on Sunday. 
  • What are the opening times of the restaurant? The hotel restaurant is open from 6.30pm till 8.30pm. 
  • Are there hairdryers in the bedrooms? Yes. 
  • Is there a local taxi service? Yes, please ask reception. 
  • We are celebrating a special occasion, what can you do for us? If you are celebrating a special occasion take a look at our accommodation extras on the following link https://strathmorehotels-thebennevis.com/accommodation/
  • Is there live entertainment? Yes, we provide live entertainment throughout our peak seasons. This changes on a week to week basis. If you’d like to find out more please give us a call or an email. 

 

LEISURE FACILITIES
  • Is the leisure club open to non-residents? Yes it is, subject to availability for a small fee between the hours of 9am till 5pm.
  • Are there any treatments available?  No, unfortunately not at the moment however this is something we are looking into and hope to offer in the future.
  • What are the opening times of the leisure club? Our Leisure Club is open from 7am till last entry at 9pm. 
CAR PARKING
  • Do you offer car parking and is it free? Yes. 
  • Does parking have to be booked? No booking is required but please do let us know if you plan to arrive early and leave your car. 
  • Do you have disabled parking? Disabled bays are available near the hotel entrance. Subject to availability.
  • Is there a rechargeable point for electric cars? Unfortunately not, however this may be something we look into in the future.