FREQUENTLY ASKED QUESTIONS

Here at Strathmore Hotels we want your stay to be as easy and as stress-free as possible, that’s why we have collated the below list of frequently asked questions. If you can’t find what you are looking for then don’t worry simply email us through the contact form or call on 01397 702331.

BOOKING
  • What time is check-in and check-out? Check in is from 3pm and Check out is by 11am.
  • Can we have a late check-out? Yes we offer a late check out until 1pm for only £30 extra.
  • Can we check-in early? Yes we offer an early check-in at 1pm for only £30 extra. 
  • Do you have ground floor bedrooms? Yes, however it is a limited number of 7 rooms in the main building. 
  • Does your hotel have a lift? No, unfortunately we don’t however we do have 7 ground floor rooms within the main building and East Lodge. 
  • Do you have wheelchair access? Yes we do.
  • Do you have bedrooms with walk-in showers? Yes however we only have a limited amount of rooms with these facilities. 
  • How do I cancel my booking? If you have booked direct with us, please call 01397 702331 or email salesbennevis@strathmorehotels.com. If you have booked via a travel agent or other online booking site please contact them to cancel. 
  • What is your child policy? We have ideal family rooms available for 3 and 4 people and also some double and twin rooms that can take a cot for young children or perhaps a small extra bed with prior notification. Children sharing a room with two adults: 0-4 years of age free of charge and child 5-13 years of age are half the price of a paying adult. If you wish to travel with a child and take advantage of these rates then please call us on 01397 702331 to check availability and to book or email salesbennevis@strathmorehotels.com.
  • Is the hotel near Glencoe and a good alternative to hotels in Glenco? Yes, you’ll find further information on our Hotels near Glencoe page.
HOTEL SERVICES

 

  • Is there WiFi available in the bedrooms? If you book a superior/suite room or have booked direct premium wifi is included. If you have booked a Classic Room via an agent then WiFi will be charged at £5 per day.
  • Are Newspapers available? Newspapers are available when pre-ordered the day before, and dependent on delivery times to the local suppliers.
  • Do you offer 24-hour room service? No, however we do offer room service for food between 07:00 and 09:30 (for breakfast) and between 12:00 and 20:30 (for lunches and dinner).
  • What time is breakfast served at? All week 7.00am till 9.30am.
  • Does your rooms have ironing facilities? Yes we do, they are available on request. 
  • Do you have laundry services? No, unfortunately not however please ask our reception staff and they will be able to provide you with information on a local laundrette which can assist.
  • Are dogs welcome, if so what is your dog policy? Is there a dog limit? Unfortunately, dogs (all pets) are no longer allowed within our hotel. Service animals are exempt from this.
  • Are children allowed in the restaurant? Yes.
  • What are the opening times of the bar? The hotel bar is open 11am till 11pm Monday to Saturday and 12pm till 11pm on Sunday. 
  • What are the opening times of the restaurantThe hotel restaurant is open from 6.30pm till 8.30pm. 
  • Are there hairdryers in the bedrooms? Yes. 
  • Is there a local taxi service? Yes, please ask reception. 
  • We are celebrating a special occasion, what can you do for us? If you are celebrating a special occasion take a look at our accommodation extras on the following link https://strathmorehotels-thebennevis.com/accommodation/
  • Is there live entertainment? Yes, we provide live entertainment throughout our peak seasons. This changes on a week to week basis. If you’d like to find out more please give us a call or an email. 
LEISURE FACILITIES
  • Is the leisure club open to non-residents? Yes it is, subject to availability for a small fee between the hours of 9am till 5pm. We also have a special off called ‘Dip and Dine’ which includes lunch and an afternoon swim from as little as £12.95 (subject to season and availability). We are open to non-residents however this can be limited when our hotel is busy to non-residents. Please note numbers in our swiming pool are limted and you may be asked to return later during busier times.
  • Are there any treatments available?  No, unfortunately not at the moment however this is something we are looking into and hope to offer in the future.
  • What are the opening times of the leisure club? Our Leisure Club is open from 7am till last entry at 9pm. 

We have a variety of  swimming accessories (swimming costumes, googles and refreshments) available to purchase in our leisure club. Please note photography at pool side is not permitted. 

CAR PARKING
  • Do you offer car parking and is it free? Yes. 
  • Does parking have to be booked? No booking is required but please do let us know if you plan to arrive early and leave your car. 
  • Do you have disabled parking? Disabled bays are available near the hotel entrance. Subject to availability.
  • Is there a rechargeable point for electric cars? Unfortunately not, however this may be something we look into in the future. 

Notice

We would like to confirm that we are remaining open but making ourselves available ONLY to support the essential workers keeping this country running during these unprecedented times.

More so than ever they need our support. In remaining open and for their and our staff’s safety, we will of course be following the social distancing guidelines as well as restructuring our food and beverage offerings to adhere to the protocols required.

If you have essential workers needing accommodation then please call us directly for our priority customer reduced rates.

We are here, willing and able to assist key workers if you need us.

Alexandra Hotel, Fort William, PH33 6AZ Tel; 01397 702241 93 Bedrooms

Email; salesalexandra@strathmorehotels.com

Ben Nevis Hotel and Leisure Club, Fort William, PH33 6TG Tel: 01397 702331 119 Bedrooms

Email; salesbennevis@strathmorehotels.com

Ben Wyvis Hotel, Strathpeffer, IV14 9DN Tel: 01997 423387 92 Bedrooms

Email; salesbenwyvis@strathmorehotels.com

Cairn Hotel, Harrogate, HG1 2JD Tel; 01423 504005 135 Bedrooms

Email; salescairn@strathmorehotels.com

Cumbria Grand Hotel, Lake District LA11 6EN Tel; 015395 32331 123 Bedrooms

Email; salescumbria@strathmorehotels.com

Nethybridge Hotel, Near Inverness, PH25 3DP Tel; 01479 821203 70 Bedrooms

Email; salesnethybridge@strathmorehotels.com

Royal Hotel, Oban, PA34 4BE Tel; 01631 563021 91 Bedrooms

Email; salesroyaloban@strathmorehotels.com

Salutation Hotel, Perth, PH2 8PH Tel; 01738 630066 84 Bedrooms

Email; salessalutation@strathmorehotels.com

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