Stay with comfort and reassurance

We thank all our guests for their support and patience during this trying time but we are now pleased to let you know that our hotel will be opening for leisure guests on 15th July, subject to Government change. Unfortunately our swimming pool and leisure club will be remaining shut until we get further guidance on a date for this.


Read all about our protocols here

If you have made a refundable booking with us before the end of September 2020, and are unsure whether or not you wish to travel, then please give us a call and we will be happy to discuss your options. For non-refundable bookings, please see information below.

Non-Refundable/Advanced Purchase Bookings

For arrivals out with the closure date: If you wish to cancel or amend an Advanced Purchase or Non-refundable reservation after we have re-opened, we can offer you a gift voucher valid for 18 months (or longer if necessary) and/or a re-book option to a future date. This currently applies for bookings arriving on or before 30th September 2020. 

Important change per 1 April 2020: By now we expect that all customers are aware of the risk of further Coronavirus spread, and as such know the risk you are taking when making any new non-refundable reservation. Therefore for all new non-refundable reservations made as of 1 April 2020, we will no longer apply Force Majeure conditions for guests seeking to cancel or modify these bookings due to the current Coronavirus. These reservations will be treated like any standard non-refundable booking, according to our policies and procedures.


We are happy to announce our hotels will be re-opening for Leisure Guests on the following dates*:

England – 4th July
Scotland – 15th July

Until then, we are currently still open for key workers and essential stays.
If you are a leisure guest wishing to make a booking then please click here for more information.
If you have workers needing accommodation then please call us directly for our priority customer reduced rates.

We look forward to seeing you all soon!

*Opening dates subject to final Government approval and confirmation

Alexandra Hotel, Fort William, PH33 6AZ Tel; 01397 702241 93 Bedrooms


Ben Nevis Hotel and Leisure Club, Fort William, PH33 6TG Tel: 01397 702331 119 Bedrooms


Ben Wyvis Hotel, Strathpeffer, Near Inverness, IV14 9DN Tel: 01997 423387 92 Bedrooms


Cairn Hotel, Harrogate, North Yorkshire, HG1 2JD Tel; 01423 504005 135 Bedrooms


Cumbria Grand Hotel, Lake District, Cumbria, LA11 6EN Tel; 015395 32331 123 Bedrooms


Nethybridge Hotel, Near Aviemore and Inverness, PH25 3DP Tel; 01479 821203 70 Bedrooms


Royal Hotel, Oban, PA34 4BE Tel; 01631 563021 91 Bedrooms


Salutation Hotel, Perth, PH2 8PH Tel; 01738 630066 84 Bedrooms